Cancun Airport to Holbox

How to Find Our Representative?

If you have chosen the one-way transfer service from Cancun Airport to Holbox Island, or the round-trip transportation service, don’t worry. Our meeting point and departure for the transportation service to Holbox is located at Terminal 2 of Cancun Airport.

If your flight arrives at any other terminal, there’s no need to worry. Cancun Airport offers a free shuttle bus that will take you to Terminal 2. Once there, simply head to the "Welcome Bar," where you will find our representative holding a sign with your name on it.

And how to find us in Chiquilá?

It's very simple. Once you have arrived at the port of Chiquilá from Holbox Island, just walk approximately 250 meters to "Estacionamiento 2 Hermanos." This place is easy to find, and there you will find our representative, who will assist you in boarding our vehicle to begin your journey to Cancun Airport.

When to Use Our Shared Service?

Our shared service is ideal for solo travelers or small groups looking for an affordable option to travel between Cancun Airport and Holbox. However, if you are traveling with a group of 6 or more people, we recommend considering our private transfer service. With an approximate cost of 300 USD for a one-way trip and 600 USD for a round trip, splitting the cost among all passengers results in a per-person price that is either lower or equivalent to the shared service. In this case, the private transfer is not only more cost-effective but also offers you greater comfort and flexibility for your trip.

Our Reach

Whether you choose our shared or private transfer service, the ADO bus, or even decide to rent a car, the final destination will always be the same: the town of Chiquilá! Why? Because Chiquilá is the closest locality to Holbox Island and features the only maritime port in the area. From this port, ferries depart to take you to Holbox or bring you back. Ferries operate regularly and provide a short and comfortable ride, ensuring that the island maintains its tranquil and pollution-free atmosphere. The cost of the ferry is 300 MXN for adults and 180 MXN for children, making the trip affordable for the whole family.

Our Vehicles

Our vans are fully equipped for your comfort and convenience during the journey. Each one features air conditioning, comfortable seats, and a luggage compartment where you can store your bags. The estimated travel time is 2.5 hours, ensuring an efficient arrival at your destination. Additionally, we offer free Wi-Fi on board so you can stay connected, as well as power outlets to charge your electronic devices during the trip. Everything is designed to make your experience comfortable and enjoyable, ensuring that you enjoy the journey from start to finish.

Terms and Conditions

1. Cancellation and Refund Policy:
   • Once the purchase is made, the customer has 48 hours to cancel and request a refund. After this time, no refunds will be issued as our service is shared, and spots are limited. This allows us to ensure availability and proper organization of the transfer for all passengers.
2. Waiting Time and Loss of Transfer:
   • Our staff will wait a maximum of 10 minutes within the scheduled departure time. For example, if the transfer is scheduled for 10:30, the waiting time will be until 10:40. After this time, the vehicle will proceed to depart, and the customer will lose their spot without the right to a refund. It is the customer’s responsibility to arrive on time at the agreed meeting point.
3. Service Scope:
   • Our shared transfer service only covers the route from Terminal 2 of Cancun Airport to the Maritime Terminal of Chiquilá, and/or from the Maritime Terminal of Chiquilá to Terminal 2 of Cancun Airport. The service does not include the ferry ticket to Holbox or any additional transportation the customer may require.
4. Reservation Changes:
   • Any changes to the reservation (such as schedule, date, or type of transfer) must be requested at least 72 hours in advance of the service. Changes are subject to availability and may incur additional charges. Changes requested outside this period are not guaranteed.
5. Customer Responsibility:
   • It is the customer’s responsibility to provide correct and complete information at the time of booking, including flight schedules, arrival terminal, and any special requirements. We are not responsible for errors in the provided information that result in the loss of the transfer or additional services.
6. Shared Service Conditions:
   • As this is a shared service, the customer accepts that schedules may be subject to slight adjustments due to coordination with other passengers. However, we always strive to meet the established schedules as punctually as possible.
7. Baggage Policy:
   • The service includes assistance with luggage, but there is a baggage limit per passenger (e.g., one large suitcase and one personal item). Additional luggage may be subject to extra charges and must be reported at the time of booking.
8. Unforeseen Circumstances:
   • In the event of unforeseen circumstances such as weather issues, heavy traffic, or any other event beyond our control that prevents meeting the service at the scheduled time, we commit to informing the customer as soon as possible and seeking reasonable alternatives. However, these situations do not entitle the customer to a refund.